MrFixed® refers to a line of technology services provided by MrFixed, LLC, a subsidiary of LionQuest, Inc. (All subsidiaries and affiliates of LionQuest, Inc., are referred to as "LionQuest") Any reference to MrFixed in these terms of service is a reference to MrFixed.
Terms and Conditions
REMOTE SERVICES
IMPORTANT NOTICE: These Terms of Service apply to services delivered remotely (off-site), which means MrFixed performs technology services for you over the telephone at 1-212-202-5553 or via the Internet. Please note that different Terms of Service apply to services rendered remotely by MrFixed agents, or from MrFixed Agents who visit your home or business.
(a) General Services: MrFixed will attempt to diagnosis your technology problem and provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computers, servers, networks, hardware or their configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last eight years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows 8 or newer. If you elect to receive remote support, then MrFixed remotely logs on through your high-speed Internet connection to view your computer desktop from the MrFixed Operations Center. Remote support may involve the installation of software on your computer that will allow MrFixed to provide the remote support services. By electing to receive remote support, you agree to allow MrFixed to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there may be residual software from the remote session. If such a software is placed on your computer, you have the option to either save the software for future reference or to delete it from your computer.
(c) Your Responsibility: You understand and agree that prior to contacting or allowing MrFixed to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that MrFixed shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: MrFixed RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY MrFixed.
(b) FORCE MAJEURE: If MrFixed's ability to render remote services is impaired by you or circumstances beyond the control of MrFixed, MrFixed may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that MrFixed’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release MrFixed from liability for any indirect, incidental, special, or consequential damages. MrFixed IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
SERVICE WARRANTY
If you are not satisfied with remote services received from MrFixed, please call 1-212-202-5553 for resolution. We warrant our remote services for 3 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by MrFixed and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
LEGAL NOTICE
LAST UPDATED: January 16, 2024
Terms and Conditions
PAY FOR SUPPORT
(a) Services: MrFixed will attempt to diagnose and solve problems remotely or on sit for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before MrFixed performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that MrFixed shall not be responsible under any circumstance for any loss or corruption of data and/or software.
ON-SITE COMPUTER SERVICE
SCHEDULING
Standard service hours are Monday — Friday 9 A.M. to 7 P.M. Additional charges may apply for rapid response or service outside of standard hours.
SERVICE JURISDICTION
MrFixed sets the Service Jurisdiction for each location. If a location lies beyond MrFixed's standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within a MrFixed standard Service Jurisdiction, call 1-212-202-5553 for information and applicable travel charges.
INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the MrFixed agent arrives, services will be denied and a $129 cancellation charge will be assessed.
RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the MrFixed agent arrives. MrFixed and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
MINIMUM SYSTEM REQUIREMENTS
(wireless home networking only)
ACCESS
The MrFixed Agent must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the MrFixed Agent determines that these conditions have not been met, services will be denied and a $129 cancellation charge assessed.
IN-HOME HOME THEATER SERVICES
ADDITIONAL CHARGES
Installers will provide an estimate to you prior to performing work that requires an additional charge. Additional charges, fees and expenses may apply if your location is outside our installation coverage area. Payments for additional charges: C.O.D. payable by credit card or personal check.
CABLE/SATELLITE
For the best results, we recommend scheduling installation of cable or satellite prior to the arrival of your home theater installer, so that MrFixed can ensure proper integration with your whole system.
RESPONSIBILITY
MrFixed Home Theater installers will not be held responsible for moving any furniture or valuables. MrFixed Home Theater installers will not, under any circumstances, move, alter or install electrical outlets. It is recommended to have necessary electrical work performed prior to installation service.
INSTALLATION AUTHORIZATION
Someone at least 18 years of age must be present at all times on the day of installation to approve all work completed.
LABOR ONLY
Installations do not include any parts or accessories (for example, wire, cable, speaker mounts or similar parts), except as specifically set forth on the detail page for the applicable installation service.
LATH & PLASTER
MrFixed cannot warrant that installations involving lath and plaster walls will not result in cracks on the wall. MrFixed will do everything in our power to eliminate the possibility, but due to the nature of that type of construction, MrFixed will not be responsible for any resulting damage to your wall.
EVERY INSTALLATION INCLUDES:
PAY-FOR-SUPPORT AND ON-SITE SERVICE TERMS
SERVICE LIMITATIONS
MrFixed and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by MrFixed and/or its third-party service provider. MrFixed may also at its sole discretion refuse service to any party.
FORCE MAJEURE
If MrFixed and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of MrFixed and/or its third-party service provider, MrFixed and/or its third-party service provider may choose not to provide services.
LIMITATION OF REMEDY
Under no circumstances shall LionQuest, MrFixed, and/or its third-party service provider or affiliates be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by MrFixed and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
MrFixed shall not be liable for any failure or delay in performance due to any cause. If MrFixed’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of MrFixed, MrFixed may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, MrFixed shall not be responsible for repairing any damage or changes made to your building(s), office(s), service location(s), equipment, vehicle(s) or residence(s).
LIMITATION OF LIABILITY & RELEASE
By signing the form on the opposite side of this page, you agree to release and hold harmless LionQuest, MrFixed, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by MrFixed. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of MrFixed and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release shall only apply to the maximum extent of law applicable there-in.
CHANGES, CANCELLATIONS
To change your order: You must contact MrFixed Engineers for confirmation at 1-212-202-5553 or other authorized channels.
To cancel your order: You must contact MrFixed Engineers for confirmation at 1-212-202-5553 or other authorized channels at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.
Refunds will be assessed on a case by case basis. Mr Fixed at its sole discretion reserves the right to deny or approve refunds for any service.
LEGAL NOTICE
MrFixed® refers to a line of technology services provided by MrFixed, LLC , which is a subsidiary of LionQuest, Inc. (all subsidiaries and affiliates of LionQuest, Inc. are referred to as "LionQuest"). Any reference to MrFixed in these Terms of Service is a reference to MrFixed.